I guess I’m not supposed to duplicate the letter here, but if you email me I can give you more specifics. Basically she thanked me for my “callouts” and said they contacted those companies and said that they rely on their “brand partners” for reliable information. I’m not too sure about that and I can tell you why if you’d like.

~Trish

I guess I’m not supposed to duplicate the letter here, but if you email me I can give you more specifics. Basically she thanked me for my “callouts” and said they contacted those companies and said that they rely on their “brand partners” for reliable information. I’m not too sure about that and I can tell you why if you’d like.

~Trish

This is a copy of the letter I wrote:

Dear Sephora Customer Service,

I am someone who is very interested in natural and organic products, so much so, that I have a blog called Scent Hive dedicated to this topic. I am concerned about the accuracy of the product descriptions on your website regarding this issue, and I will give you a few examples, although I fear it is throughout the natural/organic part of your website.

Under the Korres Lip Butter description, it states there are no petro-chemicals, yet I have to wonder about Polybutene, Trimethylolpropane Triisostearate, Polyethylene and, Propylene Carbonate. Are you 100% certain those are not derived from petroleum?

The Boscia description for the Oil-Free Daily Hydration SPF 15 also says no petro-chemicals, but Butylene Glycol is 2nd on the ingredient list and is a petro-chemical.

Also, taking a look at the “Behind the Brand” in the Carol’s Daughter section, she states that she would never use synthetic preservatives. Yet, in her Tui Leave-In Conditioner there’s DMDM Hydantoin which is a synthetic preservative that releases formaldehyde. (It’s also in several other of her products) Also, in several of the hair products there are PEG ingredients which are petrol derived, and you state there are no petroleum ingredients in their products.

This is really misleading and confusing for the public when we are trying to make educated decisions about what we buy and put on our bodies. It is more than just a marketing plan/trend for many of us.

Additionally, your “Naturally Sephora” label isn’t very informative. What exactly does “fewer to no” mean? It should just mean “no”. And then when it says “no” it should really mean “no”.

Thank you for your time and I hope someone gets back to me with a response to my concerns. Something needs to be done about these inaccurate product descriptions.

This is a copy of the letter I wrote:

Dear Sephora Customer Service,

I am someone who is very interested in natural and organic products, so much so, that I have a blog called Scent Hive dedicated to this topic. I am concerned about the accuracy of the product descriptions on your website regarding this issue, and I will give you a few examples, although I fear it is throughout the natural/organic part of your website.

Under the Korres Lip Butter description, it states there are no petro-chemicals, yet I have to wonder about Polybutene, Trimethylolpropane Triisostearate, Polyethylene and, Propylene Carbonate. Are you 100% certain those are not derived from petroleum?

The Boscia description for the Oil-Free Daily Hydration SPF 15 also says no petro-chemicals, but Butylene Glycol is 2nd on the ingredient list and is a petro-chemical.

Also, taking a look at the “Behind the Brand” in the Carol’s Daughter section, she states that she would never use synthetic preservatives. Yet, in her Tui Leave-In Conditioner there’s DMDM Hydantoin which is a synthetic preservative that releases formaldehyde. (It’s also in several other of her products) Also, in several of the hair products there are PEG ingredients which are petrol derived, and you state there are no petroleum ingredients in their products.

This is really misleading and confusing for the public when we are trying to make educated decisions about what we buy and put on our bodies. It is more than just a marketing plan/trend for many of us.

Additionally, your “Naturally Sephora” label isn’t very informative. What exactly does “fewer to no” mean? It should just mean “no”. And then when it says “no” it should really mean “no”.

Thank you for your time and I hope someone gets back to me with a response to my concerns. Something needs to be done about these inaccurate product descriptions.